St. Louis Medical Clinic excellence in healthcare since 1939.

Frequently Asked Questions

Frequently Asked Questions

What are your office hours?

Phone hours are 9:00-4:30
Office open: 7:30-4:30

When are the flu shots given?

This may vary depending on the upcoming flu season. When we get ready to give our walk-in flu shots, we will put a recording on the main message to inform you. Otherwise, if you have an appointment with your physician in the fall, please check to see when your doctor would prefer you get it. We want to make sure that it lasts for you the entire flu season.

How do I reach my doctor after office hours?

You may call our exchange with emergencies after 4:30 p.m. at (314) 388-6300.

How do I get my prescription refilled?

Please call your pharmacy with your refill request 24 hours before you need it. It is helpful to give your pharmacy your bottle RX#. The pharmacy will contact our office.

In order to have your prescription refilled, you must have been in to see your doctor within the past 12 months.

How do I sign up?

Make sure we have your current email address. At that time we will send an invitation to your email which will allow you to go in and set up your portal. You must make sure in setting it up that you put in the information just like we have it in our system. No nicknames or shortened names. Your date of birth must be mm/dd/yyyy. If at any time you forget your password, select the “ forgot password” and it will send you a link to reset it.

Our portal is a work in progress and as new updates come out for it we will be adding new features. As they are made aware of any changes, we will make you aware.

What information do I need to bring with me to my office visit?

Phote ID, Insurance cards, copayment if you have one, and a list of your current medications. We will need that at each visit.

What happens if my medication ordered is not covered by my insurance?

If it is not covered your pharmacy will contact our office. If the physician feels an alternate medication would work they will switch it. If not, we have to call your insurance company and try to get it approved. It can take up to 3-4 working days depending on the insurance company.